--- title: Radiant Floor Heating Problems - Troubleshooting | Gold Heat description: Learn how easy it is to troubleshoot and diagnose radiant floor heating problems. Gold Heat radiant flooring experts are standing by to assist you. --- Call Us Today! (503) 848-6190 | [info@elwellcorp.com](mailto:questions@goldheat.com) [![GH_Electric_Radiant_Heat-01](https://goldheat.com/hubfs/GH_Electric_Radiant_Heat-01.png)](https://goldheat.com/?hsLang=en) ### A custom manufacturer of electric radiant underfloor heat mats for luxury motorcoach manufacturing, tiny house builders, kitchen and bath remodelers, and flooring installers. - Products - [Black Gold](https://goldheat.com/black-gold) - [Gold Heat](https://goldheat.com/gold-heat) - [Thermostats](https://goldheat.com/thermostats) - What We Heat - [Homes](https://goldheat.com/floor-heat-for-homes) - [Motorcoaches / RVs](https://goldheat.com/floor-heat-for-motorcoaches) - [Tiny Homes](https://goldheat.com/floor-heat-for-tiny-homes) - Ordering / Installing - [Order Gold Heat](https://goldheat.com/ordering-gold-heat) - [Order Black Gold](https://goldheat.com/ordering-black-gold) - [Upload Plans Here](https://goldheat.com/plans) - [Installing Gold Heat](https://goldheat.com/gold-heat-quick-installation-guide) - [Installing Black Gold](https://goldheat.com/black-gold-quick-installation-guide) - Resources - [Product Resources](https://goldheat.com/resources) - [FAQs](https://goldheat.com/frequently-asked-questions) - [Troubleshooting / Diagnostics](https://goldheat.com/diagnostics-troubleshooting) - [Warranty](https://goldheat.com/warranty) - [Videos](https://goldheat.com/video-library) - [About](https://goldheat.com/electric-radiant-floor-heat-mats) - [Contact Us](https://goldheat.com/contact) - [Blog/News](https://goldheat.com/blog) - [About Us](https://goldheat.com/electric-radiant-floor-heat-mats) - [(503) 848-6190](tel:+15038486190) # Radiant Floor Heating Troubleshooting & Diagnostics ## **Need Help?** Our team is standing by to assist you with your trouble-free design, ordering and installation process. **Design and Installation Support – 6am to 3:30pm PST** [(503) 848-6190](tel:15038486190) – [goldheatdesign@elwellcorp.com](mailto:goldheatdesign@elwellcorp.com) **Sales and Order Assistance – 7am to 3:30pm PST** [(503) 848-6190](tel:15038486190) – [sales@elwellcorp.com](mailto:sales@elwellcorp.com) **If a [Gold Heat customized radiant heat floor heat mat](https://goldheat.com/gold-heat/?hsLang=en) is damaged during installation, and the location of the fault is not known, a Gold Heat design engineer can help you locate the fault.** - Did someone use a razor knife to clean out the grout line? - Perhaps a badly aimed staple damaged a wire? - Do you think you may have cut a wire? [Fault Finder Worksheet](https://goldheat.com/hubfs/Gold_Heat_May_2022/pdf/Fillable-Master-Fault-Finder-Form-Rev-B-06072021.pdf?hsLang=en) [View The Troubleshooting Tree](https://goldheat.com/hubfs/Gold_Heat_May_2022/Images/Gold-Heat-troubleshooting-tree.jpg?hsLang=en) ## **Break a wire during installation? No problem!** Time-Domain Reflectometer ![A Time-Domain Reflectometer used for radiant floor heating troubleshooting](https://goldheat.com/hubfs/Gold_Heat_May_2022/Images/TDR-radiant-floor-heat-measure-tool-w_drawing-Gold-Heat.jpg.png) 1. Contact the Gold Heat Engineering team at **[(503) 848-6190](tel:+15038486190)** or **[goldheatdesign@elwellcorp.com](mailto:goldheatdesign@elwellcorp.com)** to reserve a TDR unit. 2. Follow the instructions on the **[Fault Finding Form](https://goldheat.com/hubfs/Gold_Heat_May_2022/pdf/Fillable-Master-Fault-Finder-Form-Rev-B-06072021.pdf?hsLang=en)** and record your results. 3. **[TDR Inspection Supplement Information.](https://goldheat.com/hubfs/Gold_Heat_May_2022/pdf/TDR-Instruction-Supplement-Information-compressed.pdf?hsLang=en)** 4. Contact the Gold Heat Engineering team to discuss your results. 5. A Gold Heat Engineering team member will prepare an “X marks the Spot” fault map for you. ## **When you need to know your fault- Right Now!** The SunSpot™ ![The Sunspot, used for radiant floor heating troubleshooting](https://goldheat.com/hubfs/Gold_Heat_May_2022/Images/gold-heat-electric-radiant-heating-troubleshooting-2.jpg) **Available for rental or lease to qualified electrical installers** 1. **Reveals the precise location** Gold Heat’s unique SunSpot tester tells you the exact spot of the wire break. 2. **How it works** The SunSpot sends a brief, high voltage pulse down the wire to create a warm spot at the damaged location. 3. **See the spot** With an infrared camera (provided with the SunSpot unit). 4. **SunSpot training** Operator training is required when using the SunSpot tool. [Ask Us!](mailto:design@goldheat.com?subject=Question%20about%20SunSpot) # **Need Help?** Our team is standing by to assist you with your trouble-free design, ordering and installation process. **Design and Installation Support – 6am to 3:30pm PST** [(503) 848-6190](tel:15038486190) – [goldheatdesign@elwellcorp.com](mailto:goldheatdesign@elwellcorp.com) **Sales and Order Assistance – 7am to 3:30pm PST** [(503) 848-6190](tel:15038486190) – [sales@elwellcorp.com](mailto:sales@elwellcorp.com) #### GOLD HEAT Gold Heat custom designs and manufactures electric and radiant floor heat mats that are installed by luxury motorcoach manufacturers, tiny house builders, professional kitchen and bath remodelers, and flooring installers. We are dedicated to providing you with the best experience possible. Proudly made in Portland, Oregon USA #### Quick Links - [Contact](https://goldheat.com/contact) - [FAQs](https://goldheat.com/frequently-asked-questions) - [Warranty](https://goldheat.com/warranty) - [Privacy Policy](https://goldheat.com/privacy-policy) - [Gold Heat Pro Corner](https://goldheat.com/gold-heat-pro-corner) Sign-Up for Our Newsletter #### Contact 680 S 28th St Suite C Washougal, WA 98671 [![GH-Logo-ElectricRadiantHeat-WhiteText-Outline](https://goldheat.com/hs-fs/hubfs/GH-Logo-ElectricRadiantHeat-WhiteText-Outline.png?width=1928&name=GH-Logo-ElectricRadiantHeat-WhiteText-Outline.png "GH-Logo-ElectricRadiantHeat-WhiteText-Outline")](https://goldheat.com/?hsLang=en) ![Gold Heat is made in Oregon](https://goldheat.com/hubfs/raw_assets/public/Gold_Heat_May_2022/images/made-in-oregon-badge.png "Gold Heat is made in Oregon") © Copyright Gold Heat® 2003 - 2023 | All Rights Reserved [Facebook](https://www.facebook.com/therealgoldheat) [YouTube](https://www.youtube.com/channel/UCjG8qM0Nn49SgeAOVsLKInA) [LinkedIn](https://www.linkedin.com/company/gold-heat) [Email](mailto:info@elwellcorp.com)