Call Us Today! 1.866.935.7782 | questions@goldheat.com

Get the support you need.

Here are the most common Frequently Asked Questions.

Our standard thermostat can control 1800 Watts at 120V and 3600 Watts at 240v. Black Gold Panels are manufactured to produce 15 watts per square foot.

Yes. Black gold is UL listed in both the USA and Canada.

It is ok to trim the cold leads.  However, you need to move the product label to the end of the shortened lead. Please note: On the Gold Heat system you must NOT trim the cold lead. Trimming the cold lead will remove the ability to provide diagnostics on the system.

Our Black Gold Panels are manufactured to produce 15 watts per square foot.

When installing Black Gold radiant heat film with cabinets and fixed objects, lay the film and install at least 2” away from these items.

Yes. Gold Heat stocks a thermostat that is equipped with a floor sensor for operating radiant floor heating systems and fits in a standard junction box.

We can ship packages using any method from ground to overnight. However we do ask for a few days to process your order as our mats are custom-designed and made-to-order.

The difference between a 15 watt/sf heat mat and a 12 watt/sf heat mat is the percentage of time it is turned on.  If a 15 watt/SF mat would operate with a duty cycle of 5 minutes on and 5 minutes off to maintain temperature, then a 12 watt/SF heat mat would operate at 6.25 minutes on and 3.75 minutes off deliver the same heat.  The cost of operation would be the same.

Simply put, a 12 watt/sf mat does not provide enough heat to maintain temperature at all times.

The Sinope TH1300 floor sensing thermostat includes an integral 5mA GFCI.

You will need the following tools:

Multimeter

  • Staple gun
  • LoudMouth®️ installation monitor
  • Sharpie®️ marker
  • Chisel or router
  • Tape or hot melt glue gun

A Gold Heat mat is 2.7 lbs. and 21.44 square feet. The weight is approximately .125 lbs/ft

Nominal power draw is 15w/square ft or .125 amps per sf at 120v.
Narrowest heated feature is 4.25”.

The minimum size of a mat is 5 sq ft. minimum heated area.

The maximum heated area for any single mat is 108 sq ft. 120V, 15w/sq ft.

330” maximum heated area for any single mat (using the full length should be a rare occurrence because controlling the bathroom heat separately from the living room is strongly recommended.

Each thermostat is rated for 15 amps, allowing it to control 120 square feet of heated area.

You will need to show the floor heat border and cold lead location and cold lead length (on dedicated layer).

Make sure to include 2” space, on your layout, between where the mat will lay and unmovable items such as a toilet, walls, cabinets, and furniture.

Submit your floor plan drawings in .dwg or .dxf format to design@goldheat.com.

This is a good example of what the Gold Heat Design Team needs to produce a radiant floor heat mat to your floorplan’s exacting specifications.

Gold Heat Design Standards
A diagram answering some of the electric radiant floor heating faqs

The Gold Heat mat is ready to install right from the box. A customized radiant heat mat is delivered already pre-terminated with fully encapsulated connections.

Simply lay out the fiberglass mesh, Gold Heat radiant floor heat mat on the sub floor. Thinset, let dry. You’re ready to install flooring.

Standard cold lead lengths are 6’, 10’ and 20’.

Gold Heat offers other cold lead lengths, too. If you need another size, specify your need during the customized heat mat ordering process.

Larger installations should be split into multiple zones to spread the thermostat load and to ensure comfort.

Yes it is!

  1. Take the heat mat out of the box.
  2. Lay it out over your floor plan.
  3. Apply thin set.
  4. Tile the same day!

Yes!  Gold Heat electric radiant heat products are designed and hand-assembled and manufactured in the U.S.A., in our hometown of Hillsboro, OR.

No. Clean your tile as you normally would. Keeping your tiles clean has zero negative effect on the radiant floor heat system.

A Gold Heat mat must be installed on a dedicated circuit in accordance with the National Electric Code.
The Gold Heat mat must be protected by a GFCI per National Electrical Code. If a GFCI thermostat is not used, Gold Heat recommends installing on a dedicated circuit with a CGCI circuit breaker.

Yes!!

Unlike other radiant floor heat manufacturers, Gold Heat customers always have access to design and installation help.

Gold Heat provides you the tools to troubleshoot a problem with the Gold Heat mat. If at any time you run into an installation problem, reach out to a Gold Heat Design Engineer for assistance at (877) 789-4328 or design@goldheat.com.

YES!
Browse the Gold Heat electric radiant floor heat mat repair guide for instructions on how to repair a Gold Heat mat. For additional help, feel free to contact a Gold Heat Design Engineer at (877) 789-4328 or design@goldheat.com.

(mat repair guide is Gold Heat repair guide 07072020)

Yes. They are listed in both U.S. and Canada.

Electric Radiant Floor Heating FAQ's | Gold Heat

Electric Radiant Floor Heating FAQ's | Gold Heat

Contact Info

5295 NE Elam Young Parkway
Suite 130
Hillsboro, OR 97124

Phone: (877) 789-4328

Gold Heat Showroom and Studio
5289 NE Elam Young Parkway
Suite A100
Hillsboro, OR 97124