Gold Heat issues no responsibility under this warranty for any damage to the Product caused by any trades people, visitors on the job site, or damage caused as a result of post-installation work. The staff at Gold Heat is available to answer any questions regarding the proper installation or application of the Product at: (877) 789-4328.
Gold Heat disclaims any warranty not provided herein, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Gold Heat further disclaims any responsibility for special, indirect, secondary, incidental, or consequential damages arising from ownership or use of the product, including inconvenience or loss of use. There are no warranties which extend beyond the face of this document. No agent or representative or Gold Heat® Gold Heat has any authority to extend or modify this warranty unless such extension or modification is made in writing by a corporate officer.
Due to differences in building and floor insulation, climate and floor coverings, Gold Heat makes no representation that the floor temperature will achieve any particular temperature or temperature rise. UL/CSA listing requirements limit the heat output of Gold Heat Custom Mats to 15 watts per square foot and as such, users may or may not be satisfied with the floor warmth that is produced.
When operated at the rated voltage, Gold Heat does warrant that all products will produce the rated output listed on the product tag. Although the Company will make practical efforts to communicate changes that impact all OEMs, the Company reserves the right, at any time, and without incurring any obligations, to revise, change, modify or discontinue any specifications, features, designs or components.
Some states do not allow the exclusion or limitation of incidental or consequential damages and some states do not allow limitations on how long implied warranties may last. Therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Terms and Conditions
Incoming materials should be inventoried for completeness and for possible shipping damage. Any visual damages or shortages must be noted prior to accepting the materials. Once the receiving personnel accept the material on their dock, they have relieved the freight company of any responsibility. Any discrepancy concerning type of quantity of material shipped, must be brought to the attention of Gold Heat with (15) days of the shipping date entered on the packing slip for the order.
These may be returned if they are not damaged or used. There may be a restocking charge applied to items returned due to overstock or customer order error. All returned items must be in new condition. Defective products will be replaced (not credited) at no charge to the customer. If an item is shipped in error, there will be no restocking charge.
All items returned for replacement, credit, or repair must have a Returned Goods Authorization (RGA) number or they will not be accepted. Please contact our order desk at (877) 789-4328 for an RGA number. Products older than (90) ninety days are excluded from these terms and conditions and may not be returned to Gold Heat.
Custom Products may not be returned. These cannot be resold. Therefore, we cannot accept them.
Gold Heat® custom mats are warranted by the manufacturer:
5295 NE Elam Young Parkway
Hillsboro, OR 97124
Service: (877) 789-4328
Sales: (866) 935-7782